Tidio 8.52.0

TIDIO POLAND SP Z O O – Freeware – Android iOS
out of 4765 votes

Tidio: Streamlining Customer Communication with Ease

Boris Weber

01/06/2025

Tidio is a versatile live chat and chatbot platform designed to enhance customer support and engagement for businesses, providing seamless interaction across multiple channels.

Tidio Live Chat App is a powerful tool that enables instant communication with your customers. With its user-friendly interface and efficient features, this app greatly enhances customer satisfaction, boosts sales, and generates valuable leads.

Key Features:

Seamless customer communication: Connect with your customers anytime, anywhere.
Quick Responses: Easily send pre-set messages to address complex customer inquiries, taking less time to resolve issues.
Chatbots: Even when you're offline, chatbots work effortlessly to generate leads and capture potential customers.
Live Visitor List: Gain valuable insights by accessing a comprehensive list of all visitors currently browsing your website.
Visitor Details: Obtain detailed information about your visitors, including IP addresses, geographic location, device type, and browser.
Push Notifications: Receive real-time notifications about new messages, ensuring you never miss an important customer interaction, even when the app is closed.

Overview

Tidio is a Freeware software in the category Business developed by TIDIO POLAND SP Z O O.

The latest version of Tidio is 8.52.0, released on 07/02/2024. It was initially added to our database on 09/27/2023.

Tidio runs on the following operating systems: Android/iOS.

Users of Tidio gave it a rating of 5 out of 5 stars.

Pros

Easy to use and set up
Provides a wide range of communication channels including live chat, email, and messenger
Offers automation features to streamline customer communication
Integrates with popular platforms like Shopify, WordPress, and Magento
Provides real-time visitor monitoring and analytics

Cons

The free version has limited features and can be quite basic
The pricing for premium features can be costly for small businesses
The interface can feel overwhelming with a lot of options and settings

FAQ

What is Tidio?

Tidio is a live chat, chatbot, and mailing tool for eCommerce platforms and websites aimed to help businesses communicate with their customers effectively.

How can Tidio benefit my business?

Tidio can enhance customer support, increase sales, and improve customer engagement by providing real-time communication tools on your website.

Is Tidio easy to set up?

Yes, Tidio offers a user-friendly interface that allows easy installation and customization without requiring technical expertise.

Can I integrate Tidio with my website?

Yes, Tidio provides various integration options for popular platforms such as WordPress, Shopify, Magento, and more.

Does Tidio offer a free plan?

Yes, Tidio offers a free plan with basic features that are suitable for small businesses. Paid plans with advanced features are also available.

Is Tidio GDPR compliant?

Yes, Tidio takes data privacy seriously and is GDPR compliant to ensure the security and privacy of customer information.

Can I customize the appearance of the chat widget in Tidio?

Yes, Tidio allows users to customize the design, color, and placement of the chat widget to match their website's branding and style.

Does Tidio offer analytics and reporting features?

Yes, Tidio provides analytics tools to track chat interactions, visitor behavior, and other metrics to help businesses optimize their communication strategies.

Is there a mobile app for using Tidio on the go?

Yes, Tidio offers mobile apps for both iOS and Android devices, allowing users to manage chats and respond to customers from anywhere.

How can I contact Tidio's support team for assistance?

You can reach out to Tidio's support team through email or live chat on their website for any inquiries or assistance you may need.

Boris Weber

I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.

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